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The Towing and Roadside Industry protects the motoring public 24 hours a day 7 days a week and 365 days a year.
We will take you behind the scenes of the towing and road services industry
Course•By Industry leaders with over 34 years experience
NPS stands for net promoter score, basically your customer review, This is a in-depth understanding of how to improve your customer survey.
Drug and Alcohol policy, all towing and road service company must have a training program on alcohol and drugs to protect themselves.
Keep your eyes on the road, we will explore the world od a distracted driver.
This is a must for employees that work in the towing and road service industry, the module will dive deep in the understanding of how not to act while at work and what is crossing the line
This is a must watch for all technicians who work with the public
you are required to wear certain protective gear
this module you will be introduced to the proper on scene arrival, you must train all drivers to understand the proper way to evaluate when arriving on scene.
The proper positioning of your Service unit
This module helps your driver truly understand the interworking of what a true customer experience is all about.
When you have a upset customer you need the tools on how to De Escalate the situation.
learn how to handle the interaction when you are placed in a position of being late
if your driver is needing some extra help needing help in the correct way to complete you call
How to perform a jump start
Understanding the jump start procedures on EV vehicles
Recommended procedures on How to change a tire
Warring Before attempting a Mercedes tire change you must be train or you will cause damage
How to perform a lockout
how to deliver fuel
This course will explain what the proper PPE gear you should wear
This course will explain how to properly test your customer battery
This module teaches you how to handle a customer compliant
How to understand the dispatcher world in the Towing and Road service industry.
This module will explain the rules about DOT
This module will help teach you on how to properly test and install most battery's. DO NOT ATTEMPT TO CHANGE A EV BATTERY ONLY THE AUXILIARY BATTERY
in-depth course on the safety of nighttime operations
A in depth look at what all drivers should know and understand about waring devices
This course is a all inclusive course that will explain the requirements that all Tow operators will have to learn
This course is required for all drivers that carry battery's on their company truck's
This module will explain the rules about DOT and is a refresher course for those employees who need a little more traning or for those experienced drivers who think they know all the answers
This module will explain how to properly install a battery in your customers vehicle.
Bundle
This certification is the most advanced interactive understanding of how to give the customer a great experience during a stressful time.
Every towing and road service company can dramatically elevate performance by certifying their call takers and dispatchers in the art of professional dispatching.
Coaching•By Industry leaders with over 34 years experience
This bundle is to become certified in the Road service industry.
